Rolex Watches - Warranty & Returns FAQ

Frequently Asked Questions - Rolex Watches

Warranty Information

Q: Do your Rolex watches come with a warranty?
A: Yes, all our Rolex watches come with warranty coverage. Please contact us for specific warranty details on your selected model.

Q: What does the warranty cover?
A: The warranty typically covers manufacturing defects and mechanical issues. Normal wear and tear, damage from accidents, or unauthorized repairs are not covered.

Q: How long is the warranty period?
A: Warranty periods vary by model. But mainly 14 days. Please reach out to our customer service team for specific warranty duration on your chosen timepiece.

Q: What documentation do I need for warranty service?
A: You'll need your original purchase receipt, warranty card, and the watch itself. Keep all original packaging and documentation in a safe place.

Returns & Exchanges

Q: What is your return policy for Rolex watches?
A: We want you to be completely satisfied with your purchase. Please review our return policy or contact our team to discuss your specific situation.

Q: Can I exchange my Rolex for a different model?
A: Exchanges may be available depending on availability and condition. Contact us within the return period to discuss exchange options.

Q: What condition must the watch be in for returns?
A: The watch must be unworn, in original condition, with all original packaging, papers, tags, and accessories included.

Q: How long do I have to return a Rolex watch?
A: 14 days after purchase. Contact us as soon as possible if you're considering a return.

Contact Us

Have more questions about our Rolex watches, warranties, or returns? We're here to help! Contact our customer service team for personalized assistance.